IT Support can be expensive. With a call out rate to make some blush, mobile techies can sometimes slug you before they even reach your premises and again when they walk in the door.
In all probability they won’t know your PC configuration, will have to decipher what’s going on, and slug you again for the privilege. Then they begin the actual work required.
So we’ve made it simple with a flat rate for all activities; we don’t charge for travel and there is no callout fee (except in an emergency*). And our rate is applicable to any hour of work performed when it was performed; business hours, evening, weekend, early morning or public holiday the rate remains the same.
Notes about Rates
* Emergency Callout Fee
- Used only in emergencies for a same day / next day business site visit.
- NOT for scheduled business site visits.
- Fee is only charged once per emergency callout.
- Fee is costed as a 1 hour fee in addition to work performed.
- This fee is very rare because 95% of solutions are found by using remote support and scheduled site visits.
Terms and Conditions
- Please note these prices, terms and conditions are subject to review and may be changed at any time. Please consult this website for any updates.
